RSL Error 1 of 1 ( Error #2032 )

Hi,

When my client tries to open a web player (in order to demo a layout remotely) he keeps getting an error:

RSL Error 1 of 1 ( Error #2032 )

My PC seems fine, but colleagues in the same office have the same problem.

Need to resolve ASAP so would appreciate your immediate assistance.

Thanks,

This has been resolved this morning.
Please advice,
Eddie.

Yes...all is well.

Thanks,

Hi, I just migrate to 3.x new version and I have the exact problem of this post when I use the web player

How can I fix it?

best regards,
Jorge

Can you post the URL you are accessing?

Regards

Hi,

here is:
http://mercury.signage.me/WebService/SignagePlayerApp.html?eri=f7bee07a7e79c8efdb961c4d30d20e10c66442110de03d6141&playerParams=127d99718808050f9ab8a92fecd4197989ccd841

greetings,

Jorge

Seems to work for me...
This error indicates that the SWZ or SWF file is not being found.
Try to clear the browser's cache and try again.

Let me know...

Well I clear my browser cache and  does not work

below I post to you a screenshoot of my web browser :s

http://dl.dropbox.com/u/42762816/Untitled-1.png

best regards,
Jorge

yes we found the issue...
Try now

Oh yes

thank you a lot!

best regards,
Jorge

Hello, I have the same problem, in my MAC works good, but in a PC display the same error. I have try in different PCs with different browsers. All the same, can you help me? THANKS!!

this is the link

http://mercury.signage.me/WebService/SignagePlayerApp.html?eri=f7bee07a7e79c8f1d7951b4d24de4713c22f16&playerParams=127c9e7f810d050f9ab8a92fedd119788eccdf42

PD: I have clean the cache of IE and Firefox, and nothing happens, still the same error (RSL error - Error #2032)

Try and clear your swz cache.
To do this, go here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

click on the Website storage setting (folder, one before last, next to people icon) and delete all sites.
This will re-download the Flex framework SWZ file...

Regards.

Hi! I clear it, but the problem remains. As I told you, in my MAC works fine. But I have try in different PC's and in all the same problem. PLEASE HELP!!

The reason for the error is something in your PC is caching a very old swz.
I would use a program like "Search Everything"  ( http://www.voidtools.com/ ) and remove all .swz forcing the latest one to download....