return_policy




FREE Digital Signage for everyone


	products enterprise technology support mediaCLOUD mediaSERVER mediaBOX benefits upgrade SignageStudio SignagePlayer Ad engine mediaTV developmentext webinar video tutorials faqs live chat contact us docs forum


	Need to return or replace a product, we make it easy!

1	First be sure to contact us and get an approval number for all return and replacement merchandise. Remember to include your original order number in your inquiry.
2	Once we reply with an approval number, you can use it by proceeding to fill the online RMA form.
3	If you have a defective product that is passed 90 days from the date of purchase, we will generate an invoice so you can pay it online using a credit card.
4	Print the online RMA form and package it together with the product you are mailing back. Remember to purchase insurance from your mail carrier to protect against lost or damaged goods.
5	If you choose to get a replacement product and to minimize your downtime, be sure to contact us as soon as you have a valid tracking number, so we can get you a replacement product even prior to receiving your original shipment.


	Replacement policy and product warranty

All products carry a 90 days replacement policy from the date of purchase.
Returns are sent via UPS Ground in the US and via USPS priority for international orders; covered by MediaSignage.
Returns must be approved and customer needs to provide tracking number prior to MediaSignage sending a replacement product.
Defective product must be free of physical damage including liquid or other external substances.
After the initial 90 days for mediaBOX and mediaSERVER appliance, MediaSignage will repair a
defective unit for a fee of $150.00.
After the initial 90 days customers are responsible for shipping charges of original product and replacement product.
After the initial 90 days customer may choose to contact the manufacture of a bad component directly for replacement.
For example, a defective processor can be replaced directly from Intel as the product carries 1 year warranty from the manufacture. Or you may choose to have us repair the unit for the posted fee.




Return policy

	All models of the mediaBOX hardware Signage Players and accessories may be returned for a refund within 30 days. The mediaSERVER / mediaKEY and included Licenses may be returned within 30 days while package seal is intact Any unit may be exchanged within 30 days with no associated restocking fees. Returns may carry up to 15% restocking fee. Original invoice shipping charges are not refunded on returned products. Return shipping costs are covered by the returning customer. No credit or refunds for associated costs such as downtime and/or other related expenses a customer may incur. Products must be returned within 30 days of the original invoice date of purchase. All returned products must include original package material such as boxes, manuals and foam inserts. All retuned products must be free of physical damage including liquid or other substances. Returns constitute receipt of the product at our facility. Returns must be shipped back using UPS and provided with applicable tracking numbers for a refund.



		Note that all products are validated using an internal serial number. Tempered serial numbers void our return and replacement policy.